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As you may have noticed, the game has been down for the last couple of days. Presumably this was due to a hardware fault, however I'm not sure what the exact cause was as of yet.
This means that we may experience a similar issue in coming days, so I recommend that you save frequently for the moment.
Should you have any need for reimbursement as a result of this crash, please post a note to the oracle as per 'help reimbursement'.
Apologies for the downtime. We'll provide an update once we know exactly what happened.